GIVING AND RECEIVING INSTRUCTIONS

 Objectives 

By the end if the lesson the learner should be able to:

1.       Give clear instructions 
2.        Respond appropriately to instructions.

In life we may need to give or receive some instructions. We need to follow the instructions carefully in order to execute them correctly. 

Failure to do this may lead to accidents, deaths or disappointments. We may give or receive instructions on how to prepare a certain meal, how to operate a machine, how to drive a car etc.

 

When giving instructions we should do the following:

•         Use a simple, clear language
•         Be concise (clear and specific)
•         Cover every step to be taken (do not make assumptions).
•         Give the person an opportunity to seek clarifications.
•         Ask the person to repeat the instructions to check if they understood.
•         Emphasize important points.

 

When receiving instructions is important that you:

•         Listen carefully.
•         Ask questions to seek clarifications if you do not understand.
•         Repeat the instructions to see whether you understood.

    Next we analyse oral skills notes on appearance and grooming.